Terms & Conditions: V.C. Care

Applicability of consumer rights to this plan

THE BENEFITS OF THIS PLAN ARE IN ADDITION TO ANY RIGHTS AND REMEDIES YOU MAY HAVE UNDER CONSUMER PROTECTION LAWS AND REGULATIONS. THIS PLAN DOES NOT LIMIT YOUR RIGHTS UNDER APPLICABLE CONSUMER PROTECTION LAWS, INCLUDING YOUR RIGHTS TO REMEDIES UNDER STATUTORY WARRANTIES AND TO COMPENSATION FOR DAMAGES RESULTING FROM V.C. REPAIRS' FAILURE TO FULFILL ITS CONTRACTUAL OBLIGATIONS.

1. The plan

This contract governs the services offered by V.C. Repairs for the V.C. Care appliance protection plan. This Agreement includes the General Terms and Conditions of Service Guarantee, together with your monthly subscription fee charged to your credit card or debit on file with us ("V.C. Repairs *"), an enrollment confirmation email and written communications from us to you collectively constitute our Agreement (the "Agreement"). The Protection Plan covers all iPhones listed in section 3.2. You should therefore retain these terms and conditions of warranty service and all other documents comprising the Contract for future reference. This plan complements and may overlap the manufacturer's warranty, which is generally valid for one year from the date of purchase of your device.

2. Plan duration

You can cancel your contract at any time during the subscription period. However, it is important to know that if the subscription is cancelled before 12 consecutive months, cancellation fees will apply, ranging from $49.85 to $84.85, depending on the package chosen. After 12 consecutive months, you can cancel your package at no charge. If your payment method is declined for any reason and you fail to make the appropriate payment, your plan coverage will be cancelled ten (10) days after the failure to make payment. In addition, if the price of your monthly plan is to change at your next renewal, you will be notified in advance of the change in your file. If your phone changes during the term of your plan, you may contact a V.C. Repairs representative to update your information. If the new phone can be covered, it will be, otherwise you will have to wait for V.C. Care to add it to the protection plan.


3. What is covered

3.1

If, during the period of protection of your device, you make a valid claim that the screen or battery that has been replaced is defective, it will be replaced with new parts. In addition, the quality, performance and reliability of the repaired or replaced parts will be equivalent to that of a new part. All replacement products supplied under this plan will offer at least equivalent functionality to the original product. If V.C. Repairs exchanges covered equipment, the original product becomes the property of V.C. Repairs, and the replacement product becomes your property; the latter will be covered for the remainder of the plan.

3.2

Subject to payment of the service charges shown below, V.C. Repairs will repair the screen, if possible, but in the event of stock shortage you may have to wait for new stock. The screen will be replaced with parts of similar performance, for an unlimited number of times. The following service charges apply to each repair:

iPhone 6 - 39.99 $, iPhone 6+ - 49.99 $, iPhone 6s - 39.99 $, iPhone 6s+ - 44.99 $, iPhone 7 - 49.99 $, iPhone 7+ - 59.99, iPhone 8 - 51.99 $, iPhone 8+ - 61.99 $ , iPhone 8SE - 51.99 $ , iPhone Xr - 99.99 $, iPhone X - 99.99 $, iPhone Xs - 109.99 $, iPhone Xs Max - 139.99 $, iPhone 11 - 109.99 $, iPhone 11 pro - 139.99 $, iPhone 11 pro Max - 229.99

*These rates do not include taxes (GST & QST), nor travel expenses if applicable.

Covered repairs are limited to the screen only, all other additional repairs will be billed at a regular price. If the repair cannot be performed due to additional damage and you refuse to pay, you will be charged a $19.99 diagnostic fee plus travel expenses if applicable.

3.3

Batteries are covered for VIP AND VIP PLUS plans, regardless of model, except 11 Pro and 11 Pro Max. The deductible is $39.99 per replacement. 3.4 To be eligible for VIP PLUS plans, members must be from the same address and must be able to prove it when requested. Otherwise, the regular rate will be charged for the repair.

3.4

To be eligible for VIP PLUS plans, members must be from the same address and must be able to prove it when requested. Otherwise, the regular rate will be charged for the repair.

4. What's not covered

V.C. Repairs reserves the right to refuse to repair your unit if: (a) repair of damage caused by a product other than the covered equipment; (b) repair of any damage caused to covered equipment whose serial number has been altered, defaced or removed; (c) repair of damage caused to covered equipment (regardless of cause) if the covered equipment has been opened, serviced, modified or altered by someone other than V.C. Repairs or an authorized V.C. Repairs representative.


5.General terms and conditions

5.1

By accepting coverage under this program, you authorize V.C. Repairs to (i) disclose subscriber information required to validate claims and (ii) charge your credit/debit card on file, or the replacement card issued by the payment card issuer for the card on file, which may include updated validated card information, including, but not limited to, expiration date(s), card number(s) and security code(s), as received by your financial institution in accordance with applicable law. You expressly authorize and agree V.C. Repairs to obtain information from the financial institution regarding an expired or cancelled credit/debit card and authorize replacement of the credit/debit card at the applicable monthly subscription fee.

5.2

We have no responsibility for delays or failures due to acts of God, fire, flood, explosion, war, revolution, acts of public enemy or terrorist, labor difficulties, including, without limitation, strikes, slowdowns, picketing or boycotts, civil unrest, embargo, acts of government, military authority, or the elements, or other causes beyond our reasonable control, and in such event we may cancel the contract and plan immediately.

5.3

Unless otherwise specified by local law, V.C. Repairs may cancel this plan in the event of fraud or material misrepresentation, or if parts for covered equipment are no longer available.

5.4

On the effective date of cancellation, V.C. Repairs' future obligations to you under this plan are completely extinguished.

5.5

The terms and conditions may be modified at any time during your subscription without prior notice.